Shipping policy


Overview This Shipping Policy explains how QADAMIST ships footwear and related accessories to customers in Pakistan and internationally. It applies to orders placed through our online store and any authorized sales channels. Our Shopify admin currently shows that a shipping policy has not yet been set in your store settings. 

Order processing time:

  • Standard processing: Orders are processed within 1–3 business days after payment confirmation.

  • Peak periods: During sales, holidays, or launches processing may take up to 5 business days. Order confirmation: You will receive an order confirmation email immediately and a shipping confirmation with tracking once your order ships. Packaging: All items are inspected and packed in protective packaging and the original shoe box to reduce transit damage.

Domestic shipping (within Pakistan):

  • Standard courier: Delivery 2–6 business days depending on destination city.

  • Express courier: Delivery 1–2 business days to major cities (subject to availability). International shipping:

  • Economy international: Delivery 10–21 business days depending on destination and customs.

  • Express international: Delivery 5–10 business days depending on destination and carrier. Delivery times are estimates and begin after the shipping confirmation is sent. Transit times may vary due to carrier delays, customs clearance, or local holiday.

Shipping charges:

  • Shipping fees are calculated at checkout based on weight, destination, and chosen service.

  • Free shipping promotions may apply for orders that meet the minimum order value specified in promotions. International duties and taxes:

  • For international orders, import duties, taxes, and customs fees are the responsibility of the recipient unless otherwise stated. These charges vary by country and are not included in the item price or shipping cost. QADAMIST is not responsible for delays caused by customs clearance.


Tracking Delivery Problems and Damaged Shipments

Order tracking:

  • Once shipped you will receive a tracking number and a link to the carrier’s tracking page. Lost or damaged items:

  • If your order is lost in transit or arrives damaged, contact us within 7 days of the delivery date with photos and your order number. For damaged or incorrect items we will arrange a replacement or refund after verifying the issue. Failed delivery and returns to sender:

  • If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal, the customer is responsible for additional shipping charges to resend the order. If you prefer a refund instead of reshipment, the original shipping cost may be deducted.


Address Changes Cancellations and Returns

Address changes:

  • Contact customer support immediately if you need to change the shipping address. If the order has already shipped we may not be able to reroute it. Order cancellations:

  • Orders can be cancelled free of charge before dispatch. Once dispatched, cancellations are treated as returns and follow our Return and Refund Policy. Returns and exchanges:

  • Returns, exchanges, and refunds are handled according to our Return and Refund Policy. Please review that policy for eligibility, timelines, and instructions.

Contact Information

Customer Support Email: support qadamistpk@.gmail WhatsApp: +92-3060622295 Business hours: Monday–Saturday, 10:00–18:00 PKT When contacting us include your order number, shipping address, and photos if reporting damage to speed up resolution.