Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at qadamistpk@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at qadamistpk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at qadamistpk@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Eligibility and Conditions for Returns

Return window: 14 days from the date of delivery for returns; 30 days for exchanges due to sizing. Items are eligible for return only if all of the following are true:

Unused and unworn with original tags, packaging, and shoe box intact.
Original receipt or order number is provided.
No visible damage caused by the customer (scuffs, stains, odors).
For size or fit issues, the product must be returned in resalable condition. Proof required: clear photos of the item and packaging may be requested before a return is approved.

How to Initiate a Return

Contact us within the return window via email support(qadamistpk@ or WhatsApp at +92-3060622295 with your order number, reason for return, and photos if applicable.
Our team will respond within 48 hours with a return authorization and instructions.
Pack the item securely in original packaging and include the invoice or a copy of the order confirmation.
Ship the item using the carrier and address provided in the return authorization. Keep the tracking number and share it with us.

Refunds and Processing Time

Inspection: Returned items are inspected on receipt. We will notify you by email or WhatsApp of the approval or rejection of your refund.
Refund method: Approved refunds are issued to the original payment method. If that is not possible, store credit may be offered.
Processing time: Refunds are processed within 7–14 business days after we receive and approve the return. Bank or card provider processing times may add additional days.
Partial refunds: If an item shows signs of wear or is missing parts, a partial refund may be issued.

Exchanges and Replacements

Size exchanges: Available within 30 days subject to stock availability. If the requested size is unavailable, you may choose a refund or store credit.
Defective or wrong items: If you receive a defective or incorrect item, we will cover return shipping and either replace the item or issue a full refund, including original shipping charges where applicable. Provide photos and order details when contacting us.

Shipping Costs and Restocking

Customer returns for change of mind: Return shipping costs are the customer’s responsibility unless otherwise stated.
Defective or incorrect items: QADAMIST covers return shipping and any additional shipping required for replacement.
Restocking fee: No restocking fee for defective or incorrect items. For returns due to change of mind, a small restocking fee may apply only if explicitly stated at time of purchase.

Non-Returnable Items and Exceptions

Final sale items: Items marked Final Sale or Clearance are non-returnable.
Hygiene items: Insoles, socks, and similar hygiene products are non-returnable once opened.
Custom or made-to-order items: Non-returnable unless faulty.
Abuse or misuse: Damage from misuse, improper care, or alterations voids return eligibility.

Disputes, Fraud Prevention, and Consumer Rights

We reserve the right to refuse returns that do not meet this policy.
QADAMIST may require additional information to prevent fraud.
This policy does not limit your statutory consumer rights under applicable law.

Contact Information

Customer Support: support@qadamist.pk WhatsApp: +92-306-0622295 Business hours: Monday–Saturday, 10:00–18:00 PKT For faster service, include your order number, photos, and a brief description of the issue when you contact US.